12 WhatsApp Business Quick Reply Message Templates You Can Use Today
As a business, being able to communicate with your customers on their chosen platform helps a lot in your sales, service, and marketing efforts. With WhatsApp being one of the most popular messaging platforms, it makes sense to use it to your business advantage.
If you're already using WhatsApp Business, you may be exploring more ways to make your communication with customers a lot more efficient. This is where quick replies come in, a key feature that's available in the app that acts as a shortcut for the messages you commonly send to your customers.
In order to utilize the quick reply feature, you’re going to need to develop some WhatsApp Business message templates, which can be used to send personalized welcome messages, appointment reminders, order confirmations and more. By utilizing these message templates, you can save time, ensure consistency in your messaging, and deliver a seamless experience for your customers.
Looking for some help on how to develop these quick reply message templates? We got you covered as we explain all you need to know about WhatsApp Business message templates and get you started by the end of this article.
Why You Need WhatsApp Business Message Templates: Requirement for WhatsApp Business API
Message templates and quick replies are a great way to streamline your communication with customers. But it’s important to note that WhatsApp API users can't freely message customers at any time. Instead, businesses are required to follow specific guidelines and use WhatsApp Message Templates when communicating with customers who did not interact with your business on WhatsApp after 24 hours. You will then need to use a message template to engage with those customers again after that time frame.
However, before using any WhatsApp message templates, they must be submitted to WhatsApp for approval. This approval process ensures that the templates and quick replies comply with WhatsApp's policies and guidelines, preventing messages from being flagged as spam or violating the platform's terms of service.
By adhering to these guidelines and utilizing pre-approved templates, you can safeguard your WhatsApp Business accounts from suspension or ban. It also ensures a smooth and uninterrupted operation of their WhatsApp API integration while also providing a consistent and reliable communication channel with customers.
Finally, be sure to familiarize yourself with WhatsApp's policies and utilizing pre-approved templates if you want to maintain a smooth and compliant communication strategy on the platform.
What Are The Benefits of Using Message Templates in WhatsApp Business
Using message templates in WhatsApp Business offers several benefits that can help make your customer service experience more efficient and pleasant. This includes:
● Time-saving: Message templates save time by providing pre-defined structures that can be quickly customized and sent to customers. This eliminates the need to type repetitive messages and allows for efficient customer service and engagement.
● Brand consistency: Message templates help maintain branding standards by providing a unified and consistent communication style. You can ensure that every customer interaction reflects your brand's tone, values, and professionalism.
● Suitable for any business: Message templates are perfect for any business, regardless of their size or industry. Whether you're a retail store, service provider, or online marketplace, having message templates enables efficient customer communication and supports various use cases such as order confirmations, appointment reminders, and customer support.
12 WhatsApp Business Message Templates You Can Implement Today
Don't have the time to write your own message templates from scratch? Feel free to use any of these 12 templates we have here! We cover the basic templates you'll need when interacting with customers, including:
● Order Confirmation Templates
● Appointment Reminder Templates
● Welcome Message Templates
● Feedback and Review Request Templates
Remember to customize these templates to fit the tone and style of your business, as well as add relevant information in specific sections of the template.
Order Confirmation Template
Template 1
Hi [Customer Name],
Thank you for ordering from [Your Company Name]! We are pleased to confirm that your order #[Order Number] has been received and is being processed.
Order Details:
- Product: [Product Name]
- Quantity: [Quantity]
- Total Amount: [Total Amount]
We will notify you once your order has been shipped. 🚚
If you have any questions or need further assistance, feel free to reach out to our customer support team here.
Template 2
Hello [Customer Name],
We would like to thank you for choosing [Your Company Name]. Your order #[Order Number] has been successfully received and is now being prepared for delivery. 📦
Order Details:
- Product: [Product Name]
- Quantity: [Quantity]
- Total Amount: [Total Amount]
Delivery Information:
🚚 Estimated Delivery Date: [Delivery Date]
📦 Delivery Address: [Delivery Address]
Please note that we will send you a tracking number as soon as your order is dispatched. Should you have any questions or concerns, please don't hesitate to contact our support team here. Thank you!
Template 3
Dear [Customer Name],
Thank you for choosing [Your Company Name]. We are excited to confirm your order #[Order Number] and appreciate your business. 😊
Order Details:
- Product: [Product Name]
- Quantity: [Quantity]
- Total Amount: [Total Amount]
As thanks, you can claim this special discount on your next purchase. Use the code "10MORE" during checkout to enjoy a 10% discount on your next order with us!
Please feel free to contact us if you have any questions or require further assistance.
Appointment Reminder Templates
Template 1
Hello [Customer Name],
This is a friendly reminder about your upcoming appointment with [Your Company Name, Appointment Location] set for [Appointment Time, Appointment Date].
If you have any questions or need to reschedule, please let us know as soon as possible by replying to us here. We look forward to seeing you soon! 😁
Template 2
Hi [Customer Name],
We hope you're doing well! This is a gentle reminder about your scheduled appointment with [Your Company Name].
Appointment Details:
Date: [Appointment Date]
Time: [Appointment Time]
Location: [Appointment Location]
Instructions:
✔️ Please arrive 10 minutes early.
✔️ Remember to bring any necessary documents or identification.
✔️ If you need to cancel or reschedule, kindly notify us at least 24 hours in advance by replying to this message.
If you have any questions or need further assistance, don't hesitate to reach out to us. We're here to help!
Template 3
Dear [Customer Name],
We can't wait to see you at your upcoming appointment with [Your Company Name]. Just a friendly reminder that your appointment is at [Appointment Location], [Appointment Date, Appointment Time].
If you have any questions or need to reschedule, please reply to this message as soon as possible. We're here to assist you! 😊
Welcome Message Templates
Template 1
Hi [Customer Name],
Welcome to [Your Company Name]! We are thrilled to have you as our valued customer. If you have any questions or need assistance, feel free to reach out to us at any time. We're here to help!
Template 2
Hello [Customer Name],
Thank you for choosing [Your Company Name], we are delighted to welcome you! Here's a brief overview of our latest offerings:
✅ [Service 1]: [Brief Description]
✅ [Service 2]: [Brief Description]
✅ [Service 3]: [Brief Description]
If you have any specific requirements or questions, feel free to reply to this message. We look forward to serving you and providing the best possible experience!
Template 3
Dear [Customer Name],
Welcome to the [Your Company Name] family! We are excited to have you on board. As a special welcome gift, we would like to offer you a [discount/offer] on your next purchase.
Simply use the code 👉🏼 "WELCOME10" during checkout to enjoy a [percentage] discount on your order. Explore our [products/services] and let us know how we can assist you further.
Feedback and Review Request Templates
Template 1
Hi [Customer Name],
We hope you had a positive experience with [Your Company Name]. Your feedback is important to us! Could you take a moment to share your thoughts and help us improve?
We would appreciate it if you could reply to this message with your answer to a few quick questions:
1. How satisfied are you with our product/service?
2. Is there anything we could have done better?
3. Would you recommend us to others?
Template 2
Hello [Customer Name],
We hope you're enjoying your [product name]. We would love to hear your thoughts and help other customers make informed decisions.
Would you kindly consider leaving a review for [product name]? You can do so by replying to this message. Your feedback means a lot to us and will assist us in improving our offerings. 📝
Template 3
Dear [Customer Name],
Thank you for choosing [Your Company Name] for your recent [service name]. We strive to deliver exceptional experiences, and your feedback will help us achieve that goal.
We would be grateful if you could spare a few moments to provide us with feedback on the service you received. Your input is highly valuable to us.
Please click on the following link to share your feedback: [Feedback Link]
Set It All Up Easily on TalkHub
Need a platform to make the entire process of using these templates and communicating with customers a lot easier? TalkHub is a comprehensive all-in-one business communication solution that offers seamless integration of WhatsApp Business with your CRM platform. With TalkHub, creating and implementing your message templates become effortless, enabling you to optimize your customer communication to cater to your business goals.
As a communication platform, not only can TalkHub help you customize and send out WhatsApp Business message templates, but it also offers great features such as:
Campaign Support: Create customized WhatsApp marketing campaigns and monitor their performance with open and response rates.
Automation: Create rules and triggers to simplify workflows for your sales and support teams which includes incorporating chatbots and auto-assignments.
All-in-One Inbox: Collaborate effectively in managing conversations with everyone on the same page.
