Automation
Automate your customer experience across chat, voice and video
Automatic assignment
Create a bot to route calls or conversations to online agents.
Connect your existing CRM with TalkHub’s
Unlock the power of a single source of truth to help you deliver better customer experience.
Improve productivity and performance
FLOWBUILDER
Qualify via chatbot, close the lead on a call
Qualify customers automatically using a chatbot
Transfer the most qualified leads to agents
Click to call your most qualified leads
SERVICE-LEVEL AGREEMENT
Ensure customers always get a response
Automate manual processes to deliver a consistent customer experience.
Auto-reply messages
Smart re-assign
Away messages
Working hours
Improve productivity and performance
FLOWBUILDER
Qualify via chatbot, close the lead on a call
Qualify customers automatically using a chatbot
Transfer the most qualified leads to agents
Click to call your most qualified leads
SERVICE-LEVEL AGREEMENT
Ensure customers always get a response
Automate manual processes to deliver a consistent customer experience.
Auto-reply messages
Smart re-assign
Away messages
Working hours
Increase productivity by using just a single tool for social, voice and video
FLOWBUILDER
Qualify via chatbot, close the lead on a call
Qualify customers automatically using a chatbot
Transfer the most qualified leads to agents
Click to call your most qualified leads
SERVICE-LEVEL AGREEMENT
Ensure customers always get a response
Automate manual processes to deliver a consistent customer experience.
Auto-reply messages
Smart re-assign
Away messages
Working hours
FLOWBUILDER
Qualify via chatbot, close the lead on a call
Qualify customers automatically using a chatbot
Transfer the most qualified leads to agents
Click to call your most qualified leads
SERVICE-LEVEL AGREEMENT
Ensure customers always get a response
Automate manual processes to deliver a consistent customer experience.
Auto-reply messages
Smart re-assign
Away messages
Working hours
Designed for marketing and sales teams of all sizes
FLOWBUILDER
Qualify via chatbot, close the lead on a call
Qualify customers automatically using a chatbot
Transfer the most qualified leads to agents
Click to call your most qualified leads
SERVICE-LEVEL AGREEMENT
Ensure customers always get a response
Automate manual processes to deliver a consistent customer experience.
Auto-reply messages
Smart re-assign
Away messages
Working hours
FLOWBUILDER
Qualify via chatbot, close the lead on a call
Qualify customers automatically using a chatbot
Transfer the most qualified leads to agents
Click to call your most qualified leads
SERVICE-LEVEL AGREEMENT
Ensure customers always get a response
Automate manual processes to deliver a consistent customer experience.
Auto-reply messages
Smart re-assign
Away messages
Working hours
Connect with customers across any channel
Create rules to trigger actions in real-time
Simplify your workflows by creating automation rules by the triggers provided by TalkHub.
Social chat
Canned Replies
Group Calls
Task Transfer
Voice & Video Call
Mentions
Recording
Automation
Management
Internal Notes
Auto Caption
AI Summarization
Create rules to trigger actions in real-time
Simplify your workflows by creating automation rules by the triggers provided by TalkHub.
Conversation
Messages Per Conversation
Group & Agent Performance
Agent Reply Speed
CSAT
First Reply Speed
Resolution Time
Voice call
Average Call Duration
Average Wait Time
Missed Calls
Create rules to trigger actions in real-time
Simplify your workflows by creating automation rules by the triggers provided by TalkHub.
AUTOMATION TRIGGERS
Incoming Message
Call Ended
New Contact
Resolved Task
Missed Call
Updated Contact
Keyword Received
Created Schedule
Tag-Based
Create rules to trigger actions in real-time
Simplify your workflows by creating automation rules by the triggers provided by TalkHub.
Call management
IVR Builder
Call Routing
Parallel Calls
During the call
Group Call
Warm Transfer
Screen Sharing
Track & Reporting
Call Recording
Transcription
Performance Dashboard
