Reporting and Analytics

Insights you can act on to transform your customer experience

Reporting and Analytics

Automatic assignment

Create a bot to route calls or conversations to online agents.

Connect your existing CRM with TalkHub’s

Unlock the power of a single source of truth to help you deliver better customer experience.

Improve productivity and performance

Reporting and Analytics

Drill down to the root cause

Reports across all channels let you easily manage performance from one place.

View team, group and agent performance

Key productivity metrics

Filter by tags

Reporting and Analytics

Segment your data

Use tags to segment your reporting to gain a deeper understanding of your performance.

Filter data by tags

Cross-channel filtering

Reporting and Analytics

Improve productivity and performance

Reporting and Analytics

Drill down to the root cause

Reports across all channels let you easily manage performance from one place.

View team, group and agent performance

Key productivity metrics

Filter by tags

Reporting and Analytics

Segment your data

Use tags to segment your reporting to gain a deeper understanding of your performance.

Filter data by tags

Cross-channel filtering

Reporting and Analytics

Increase productivity by using just a single tool for social, voice and video

Reporting and Analytics

Drill down to the root cause

Reports across all channels let you easily manage performance from one place.

View team, group and agent performance

Key productivity metrics

Filter by tags

Reporting and Analytics

Segment your data

Use tags to segment your reporting to gain a deeper understanding of your performance.

Filter data by tags

Cross-channel filtering

Offer a breakdown of everything important to your business

Reporting and Analytics

Drill down to the root cause

Reports across all channels let you easily manage performance from one place.

View team, group and agent performance

Key productivity metrics

Filter by tags

Reporting and Analytics

Segment your data

Use tags to segment your reporting to gain a deeper understanding of your performance.

Filter data by tags

Cross-channel filtering

Designed for marketing and sales teams of all sizes

Reporting and Analytics

Drill down to the root cause

Reports across all channels let you easily manage performance from one place.

View team, group and agent performance

Key productivity metrics

Filter by tags

Reporting and Analytics

Segment your data

Use tags to segment your reporting to gain a deeper understanding of your performance.

Filter data by tags

Cross-channel filtering

Reporting and Analytics

Drill down to the root cause

Reports across all channels let you easily manage performance from one place.

View team, group and agent performance

Key productivity metrics

Filter by tags

Reporting and Analytics

Segment your data

Use tags to segment your reporting to gain a deeper understanding of your performance.

Filter data by tags

Cross-channel filtering

Connect with customers across any channel

Actionable metrics that help you manage productivity

Social chat
Canned Replies
Group Calls
Task Transfer
Voice & Video Call
Mentions
Recording
Automation
Management
Internal Notes
Auto Caption
AI Summarization

Actionable metrics that help you manage productivity

Conversation
Messages Per Conversation
Group & Agent Performance
Agent Reply Speed
CSAT
First Reply Speed
Resolution Time
Voice call
Average Call Duration
Average Wait Time
Missed Calls

Actionable metrics that help you manage productivity

AUTOMATION TRIGGERS
Incoming Message
Call Ended
New Contact
Resolved Task
Missed Call
Updated Contact
Keyword Received
Created Schedule
Tag-Based

Actionable metrics that help you manage productivity

Call management
IVR Builder
Call Routing
Parallel Calls
During the call
Group Call
Warm Transfer
Screen Sharing
Track & Reporting
Call Recording
Transcription
Performance Dashboard

Transform your sales process with TalkHub